Refund policy
Returns of unpersonalized maps
To request a return, email support@atlasmapco.com within 30 days after delivery. An eligible unpersonalized map must be unused, in the same condition in which it arrived and in its original packaging. Contact us before mailing anything so we can provide return instructions. The customer pays return postage for an ordinary return; we recommend a tracked shipping service. After we receive and inspect an eligible return, we’ll issue a refund to the original payment method. If a returned item was received as a gift, the recipient receives store credit for the eligible return instead. Your bank or payment provider may take additional time to post a refund.
Personalized maps
Because a personalized map is printed just for you, it cannot be returned or refunded for change of mind or a customer-entered spelling or personalization choice once printing has begun. Please check your text carefully before placing your order. To correct a mistake, email us immediately with your order number; a change or cancellation is possible only before printing begins, which may be within hours of purchase.
This personalized-order exception applies only to orders placed after this revised policy is published. For orders placed earlier, Atlas Map Co. will honor the return terms displayed when that order was placed. The exception does not limit the free replacements described below.
Damage, production defects, our mistakes and lost parcels
If a map arrives damaged, has a production defect or contains a personalization/printing error made by Atlas Map Co., email support@atlasmapco.com within 30 days after delivery. Include your order number and clear photos of the map and packaging, if available. You do not need to return a damaged or defective map. We’ll arrange a replacement at no charge, including replacement shipping; this applies to both personalized and unpersonalized maps.
If a parcel is confirmed lost, email us within 30 days of its expected delivery date with your order number. We’ll arrange a replacement at no charge, including replacement shipping. There is no item to return for a lost parcel.
Return address
Please email us before mailing an eligible ordinary return. After we provide return instructions, send it to:
Atlas Map Co. 13565 Horseshoe Cir Mead, CO 80542 United States
Maps are made and ship from Plano, Texas; eligible customer returns are handled at the Mead, Colorado address above. For help with any shipping, return, damage or delivery issue, email support@atlasmapco.com.
